Stop saying "return to normal"

This week, I’m thinking a lot about organizations saying they are very eager to “return to normal” in this post-Covid world. Or “can’t wait to get back to business as usual.” When I hear this, it makes me cringe. It seems as if these limited-mind thinkers are lacking the ability to view the full picture that the world has changed. We have changed. Business tasks might be relatively the same, but there has been a fundamental human change that we can’t and shouldn’t ignore.

What we’ve been through as human beings has been labeled by psychologists as “grief” and a feeling of “languishing.” Our human make-up is not made to withstand and endure the amount of stress that we’ve gone through. Lots of us have lost loved ones. We’ve had an absence of “well-being” for an extended period of time. We’re humans. We’re not robots. There is no “returning to normal.” Instead, we are going to move forward as changed individuals. We can hope that businesses will embrace the humanistic approach (for the long-term). 


This week’s easily digestible tidbit is: Move forward with extra empathy and compassion during this transition to post-Covid time. If you are a leader or decision-maker, be sensitive to the language and phrasing you are using in communications. Have extra check-ins with your coworkers. Understand that we’re going to be in this period of transition for a while and a feeling of uncertainty and caution remains. 

We are, or will be, going through the most radical transformation the world has ever seen; people are justly terrified, excited, depressed, heartbroken and hopeful, all at once.

Things are different. So we can’t keep operating like everything is the same, and that’s what many of us have done. And I think it’s up to us to change the conversation.

This week’s thought-provoking question

What have you learned about yourself or your situation in the past year?

This week’s appreciation | motivation | recognition idea: Ask a colleague for help in their area of expertise. Or refer someone to them for help. This demonstrates trust and shows the colleague that you value their talent / expertise. It’s a much more powerful gesture than articulating words of recognition. 

This post originally appeared in Amber’s insight newsletter in May 2021. Sign up for the newsletter to get fresh insights directly in your inbox each month. 
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Many organizations struggle with issues like high turnover, burnout, low productivity, gossip/politics, and ineffective leadership. Amber offers an easy-to-start streamlined solution through one-on-one leadership coaching, administering & debriefing Hogan assessments, dynamic leadership workshops, and personalized strategic guidance. The result? Reduced turnover, improved productivity and innovation, and a strategic and thriving workplace. Ready to discover how coaching can benefit your organization?
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