Reactive or proactive: what is better for business?

Time management is a common pain point that troubles my clients. When leaders are running on reactive autopilot, it can be very frustrating and demotivating for the team. Take a look at what reactive versus proactive means for you and for your business.

"Leaders who have more time to think and plan will execute tasks more effectively."

Reactive

  • wait until problems pop up to address the underlying issue – or only address the symptoms
  • always “putting out fires”
  • lets interruptions control the day (emails, notifications, calls)
  • communicate reactively
  • not giving others your full attention – reacting to emails/calls while speaking to others
  • never feel in control
  • always feel like you’re “catching up”
  • put the onus on others to chase you down
  • not keeping your commitments / constantly rescheduling (because “urgent” items pop up)
  • important work (strategic thinking) isn’t getting done because you’re constantly putting out fires
  • feeling like you’re on autopilot / cruise control / robotic

Proactive

  • think ahead
  • anticipate future questions and problems
  • define & prioritize tasks
  • full of questions, ideas, suggestions beyond the scope of day-to-day tasks
  • have plans in advance
  • communicate in advance
  • think ahead with time management and decisions
  • feel in control
  • communicate expectations in advance
  • working on important, but not urgent items
  • able to get into a “flow” state easily (focus work)
  • schedule time and space to think and brainstorm (even scheduling it on the calendar)
  • builds in time for urgent interruptions, but doesn’t allow them to control the day

How to gain awareness

📌 keep a journal comparing your to-do list to what actually happens and gets done

📌 make sure you note what kind of expectations you are giving your employees / clients on deadlines and when you are actually completing the work (are you over-promising and under-delivering?)

📌 keep track of how many times you are rescheduling or blowing off commitments

A few tips for getting out of reactive mode

💡 understand full picture of task list and be able to classify items as to what level importance and urgency they are

💡 deliberately carve out time and space (try to be realistic)

💡 time block

💡 batch check your emails (put an auto responder on to set expectations and let people know when to expect a reply)

💡 understand it takes some trial & error and patience

Of course, true urgent emergencies will always pop-up and just because you are proactive in nature doesn’t mean you are rigid and inflexible. Don’t treat everything like an urgent emergency or you might be doing more damage than good.

Use Covey’s 4 Quadrants to increase your productivity. Bonus: coach your employees/team on using this too!

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Many organizations struggle with issues like high turnover, burnout, low productivity, gossip/politics, and ineffective leadership. Amber offers an easy-to-start streamlined solution through one-on-one leadership coaching, administering & debriefing Hogan assessments, dynamic leadership workshops, and personalized strategic guidance. The result? Reduced turnover, improved productivity and innovation, and a strategic and thriving workplace. Ready to discover how coaching can benefit your organization?
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