First off, let’s be astutely aware that this disconnect exists and is extremely prevalent. We can only improve if we recognize this.
Secondly, leaders need to intentionally create a safe environment where trust thrives. This MUST happen from the top down and include all hierarchical levels (no one left behind!). I don’t mean to sound dramatic here, but, if one level isn’t on board, the entire system will fail.
Thirdly, leaders must work to solicit honest, constructive feedback. We must teach leaders how to confidently navigate these conversations and how they can listen and encourage employees to speak up. An Executive Coach can help!
Fourth, transparent communication around action/inaction and appropriate follow-through and accountability is crucial to closing the disconnect. A strong, effective senior leadership team is necessary for an accountability structure that trickles down.
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