Book recommendations for communication


The average person does not communicate well. We were taught by well-intentioned people who themselves were taught inadequate relating skills. 

It’s unfortunate, but the reality is that we bring these ineffective communication skills into the workplace. 

Two powerful books that I read recently and highly recommend. 

 

Ask Powerful Questions by Will Wise

+How much we can increase connections with others by being intentionally open and genuinely curious. 

+How important it is to know your intention and be transparent about it.

+Recognizing the trap of listening for what you expect to hear versus what is actually being said (listening to fix problems, listening for approval/validation, listening for manipulation). 

People Skills by Robert Bolton

+Types of communication roadblocks: judging, diagnosing, moralizing, reassuring 

+How to handle emotions separate from issues

+Assertion skills – “When you… I feel… because…” 

+How to deal with tangible issues versus values issues 

+Conflict & collaborative problem solving

+Communication is only effective if 3 other components are present: (1) genuineness, (2) respect, and (3) empathy 

How have you learned to communicate effectively?

1_XBdnaCc63T0e-xRCFLi6ZA
Many organizations struggle with issues like high turnover, burnout, low productivity, gossip/politics, and ineffective leadership. Amber offers an easy-to-start streamlined solution through one-on-one leadership coaching, administering & debriefing Hogan assessments, dynamic leadership workshops, and personalized strategic guidance. The result? Reduced turnover, improved productivity and innovation, and a strategic and thriving workplace. Ready to discover how coaching can benefit your organization?