The average person does not communicate well. We were taught by well-intentioned people who themselves were taught inadequate relating skills.
It’s unfortunate, but the reality is that we bring these ineffective communication skills into the workplace.
Two powerful books that I read recently and highly recommend.
+How much we can increase connections with others by being intentionally open and genuinely curious.
+How important it is to know your intention and be transparent about it.
+Recognizing the trap of listening for what you expect to hear versus what is actually being said (listening to fix problems, listening for approval/validation, listening for manipulation).
+Types of communication roadblocks: judging, diagnosing, moralizing, reassuring
+How to handle emotions separate from issues
+Assertion skills – “When you… I feel… because…”
+How to deal with tangible issues versus values issues
+Conflict & collaborative problem solving
+Communication is only effective if 3 other components are present: (1) genuineness, (2) respect, and (3) empathy
How have you learned to communicate effectively?
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